We had a small issue with our furnace out in White City, James was here within an hour of my call, which was especially important as it was -25C. Before he came out, he made sure I had done some troubleshooting so he wasn't wasting a trip for something as simple as a dirty filter. He was prompt and clean when he came to the door. He worked quickly and got the problem solved without doing anything unneccasary, or wasting time. I would definitely recommend Fusion, and will use them again if I have any plumbing or heating issues.


James from Fusion has gone far above and beyond our expectations. We are able to call at anytime with any issue, and someone is dispatched to our restaurant before we even get a chance to hang up the phone. Since we've been introduced, we've been extremely happy with Fusion. They not only have solved some lingering issues that other companies could not, but they also are quick to identify areas that could be an issue in the future. Aprox 24-48 hours after service, I get an email or phone call from James as a follow-up. He's not here to make a quick buck, but wants to get it done right. A+++ for professional customer service. There really should not be another choice.


I can say without a doubt that Fusion Plumbing and Heating will be my "go to" for any heating or plumbing requirements in my home. I had them out in early January when having some problems with my furnace and I was really impressed with the quality of serivce and professionalism. James took time to explain things to me, which was greatly appreciated since I'm a new homeowner. Having this knowledge provided me with confidence in the integrity and work of Fusion Plumbing and Heating. In a city where there seems to be an overflow of contractors, I highly recommend Fusion Plumbing and Heating to anyone looking for a reliable and quality company.